FAQs

CUSTOM ORDERS

1. When is my balance due?

Materials are only purchased when a custom order is placed. Therefore, in order to secure a custom order, you must pay 50% of the total invoice. This deposit is non-refundable. The remaining 50% is not due until your items have been completed and are ready to ship. We will notify you when your items are ready. 

2. How do I take my measurements?

Different types of skirts require different measurements. When you contact us or place your order, we will let you know which measurements we need and how to take them. For the items that require more complex measurements, we will provide a short video outlining how to take your measurements accurately. We will be happy to help you through the process. The great majority of our customers have had no issues with taking their own measurements. That being said, please note that we are not responsible for any inaccurate measurements provided to us. If you live in the Jackson, MS area, you are welcome to contact us and make an appointment to have your measurements taken in person. 

3. How much is shipping? 

For men's accessories, shipping generally costs between $4-6 depending on the quantity of items. For women's clothing or combo orders, shipping generally ranges between $7.50-10 depending on the weight. We normally ship via USPS Priority Mail but are willing to ship using other carriers by request. This request must be made when placing your order. If you are an international customer, your item may be sent by USPS International mail, but please be aware that customs may add additional fees upon the arrival of your package.

4. Do you accept returns? 

Because most of our items are made-to-measure or made-to-order, returns are not accepted. In the rare occasion that an item is eligible for return, it will be stated in the product description. Items that are eligible for return must be returned in original condition and return shipping will be paid by the customer.